NAME: Richard G. Knight
LOCATION: Metairie, Louisiana
PHONE: (504) 888-1236
E-MAIL: ricky@acadiacom.net

Seeking upper management position with opportunity for advancement, preferably in the field of Information Services or Network System Administration.

1995 - present
Acadian Internet Access
Metairie, Louisiana

• OWNER - SYSTEM ADMINISTRATOR
  
  1986 - present
  United Parcel Service
  Harahan, Louisiana
  
• OPERATIONS MANAGER - RESPONSIBLE FOR 9 MANAGEMENT EMPLOYEES AND 96 NON-MANAGEMENT EMPLOYEES WHO UNLOADED, LOADED, AND SORTED 50,000 PACKAGES DAILY. ACCOUNTING OFFICE MANAGER - RESPONSIBLE FOR MANAGING THE BILLING, CASH ON DELIVERY, AND DATA ENTRY DEPARTMENTS. IN THE BILLING DEPARTMENT I EMPLOYEED 36 PEOPLE WHO BILLED OVER 16,000 CUSTOMERS AND OVER 1 BILLION DOLLARS PER WEEK. IN THE C.O.D. DEPARTMENT I EMPLOYEED 12 PEOPLE WHO PROCESSED AND BALANCED OVER 1.2 MILLION DOLLARS PER DAY. IN THE DATA ENTRY DEPARTMENT I EMPLOYEED 22 PEOPLE WHO KEYED ALL BILLING, C.O.D., COLLECTIONS, OPERATIONAL STATISTICS, GENERAL LEDGER, AND DELIVERY RECORD INFORMATION FOR THE STATE OF LOUISIANA.
  

• INFORMATION SERVICES / FIELD SUPPORT MANAGER - RESPONSIBLE FOR MANAGING 5 SUPERVISORS AND 12 TECHNICIANS WHO SUPPORTED, TRAINED, AND IMPLEMENTED NEW SYSTEMS FOR OVER 2000 USERS IN THE STATE OF LOUISIANA. THE SYSTEMS INSTALLED AND SUPPORTED WERE 27 NOVELL SERVERS, AN AS/400, 3 O/S2 DB2 DATABASE SERVERS, A SUN STATION, AN ALPHA PAGER SERVER, A GATEWAY, 28 COMMUNICATION SERVERS, A CELLULAR NETWORK, 1700 DATA COLLECTORS, AND OVER 800 DOS / WINDOWS / OS/2 WORK STATIONS CONNECTED ON A WAN USING BRIDGES, ROUTERS, AND A PONY.
  

• PACKAGE CAR DRIVER - RESPONSIBLE FOR THE DEIVERY AND PICK UP OF PACKAGES IN THE NEW ORLEANS METROPOLITIAN AREA. I WORKED AS A COVER DRIVER FOR 18 DIFFERENT ROUTES.

1995 - present
Acadian Internet Access
Metairie, Louisiana

• 8/95 - PRESENT - OWNER / SYSTEM ADMINISTRATOR
  
  1986 - present
  United Parcel Service
  Harahan, Louisiana
  
• 5/95 - PRESENT - HUB OPERATIONS MANAGER
• 2/94 - 5/95 - ACCOUNTING OFFICE MANAGER
• 9/91 - 2/94 - INFORMATION SERVICES / FIELD SUPPORT MANAGER
• 7/89 - 9/91 - INFORMATION SERVICES / FIELD SUPPORT SUPERVISOR
• 6/88 - 7/89 - HUB OPERATIONS SUPERVISOR
• 4/88 - 6/88 - PACKAGE CAR DRIVER
• 8/86 - 4/88 - PART TIME HUB OPERATIONS SUPERVISOR
• 4/86 - 8/86 - PACKAGE UNLOADER / LOADER / SORTER
  
  West Building Materials
  Gretna, Louisiana
  
• 5/84 - 4/86 - ASSISTANT DEPARTMENT MANAGER

OPERATING SYSTEMS

• UNIX - INSTALLED, MAINTAIN, AND SUPPORT AS AN INDEPENDENT INTERNET SERVICE PROVIDER. EXPERIENCE WITH COMMUNICATION, NEWS, HTTPD, AND MAIL SERVERS.
• NOVELL 3.11, 286 - INSTALLED, MAINTAINED, AND SUPPORTED BOTH TOKEN RING AND ETHERNET RINGS USING CAU’S, MAU’S, AND LAM’S.
• EXPERIENCED IN SETTING UP NOVELL’S COMMUNICTION SERVERS AND PRINT SERVERS, ALL TYPES OF WORK STATIONS DOS/OS2/WINDOWS, ALL USER MAINTENANCE, AND ANY SECURITY ISSUES.
• VERY EXPERIENCED IN RESOLVING ALL TECHNICAL PROBLEMS DEALING WITH THE ACTUAL SERVER.
• DOS - INSTALLED, MAINTAINED, AND SUPPORTED ALL VERSIONS OF DOS 3.3 - 6.22. EXPERT ON DOS MEMORY ALLOCATION AND DOS COMMANDS.
• WINDOWS - INSTALLED, MAINTAINED, AND SUPPORTED VERSION 3.11 AND WINDOWS FOR WORK GROUPS. EXTREMELY KNOWLEDGABLE ON ANY WINDOWS COMMANDS, SOFTWARE, AND NETWORK USE.
• OS/2 - INSTALLED, MAINTAINED, AND SUPPORTED VERSIONS 1.3, 2.0, AND 2.1.
• AS/400 - INSTALLED, MAINTAINED, AND SUPPORTED. HARDWARE

• COMPUTERS - UNIX BOX, COMMUNICATIONS SERVER, NEWS SERVER, MAIL SERVER, HTTPD SERVER, COMPAQ, DELL, IBM, ACER, AT&T, NEC, GATEWAY, ZENITH, HP, ISA, AND EISA.
• DRIVES - ALL EXTERNAL AND INTERNAL HARD DRIVES BOTH IDE AND SCSI, CD-ROM DRIVES, 7 BAY EXTERNAL PLEXTOR SHARED CD-ROM DRIVE, AND ALL TYPES OF TAPE BACKUP UNITS RANGING FORM 250 MEG TO 4 GIG.

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